Field Support Specialist

We are seeking an experienced Field Support Specialist to join the Desktop Support team. This role is responsible for partnering with Customer IT design teams, Level 1 Service Desk, and other support groups to ensure the stability and performance of core infrastructure and desktop technologies within the customer’s environment.
The position involves delivering 24x5 on-site technical support across multiple locations, including break/fix, IMAC/D activities (Install, Move, Add, Change, Dispose), preventive maintenance, and VIP support. Additional responsibilities include meeting room systems, mobile device support, server/network “hands & eyes,” and PC refresh initiatives, ensuring compliance with operational and security standards.
Key Responsibilities
Provide primary desktop support for:
Windows Operating Systems
L3 application support teams
Deliver on-site technical support including break/fix, IMAC/D activities, and preventive maintenance
Perform troublesh...

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