Field Support

Description :JOB DESCRIPTIONInfosys is seeking Desktop Support Engineers. This role will be responsible for:Point of contact for user problems with hardware and software, including printer support (on site/remote/by phone).Responding to client support requests raised through ITSM tool/emails.Troubleshooting hardware and software issues on laptops, desktops, workstations etc. and maintain optimum performance.Address customer requests for installation, configuration, test, maintenance of hardware and software componentsSupport root cause analysis of equipment problems and provide effective diagnosis, respond to customer requests via phone and e-mail in a timely and accurate mannerInstalling and upgrading operating systems and computer software and visiting the client’s desk when needed.The position is full-time employment with Infosys and will be based at the client's location mentioned below.Required Qualifications:Candidate must be located within commuting distance of below locations. ...

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