Field Specialist, Field Services Support

Field Specialist, Field Services Support POSITION PROFILE
Services and repairs a variety of office equipment at customer locations, usually within a specific geographic area. May be viewed as specialist on certain products. Additional responsibilities may include Team Lead/Coordinator role. Position requires 1 (one) Industry Certification.

Job Duties and Responsibilities

+ Specializes in the servicing and repair of a core set of highly complex office products.
+ Manages territory, inventory and customer relationships.
+ As a specialist, provides 2nd level technical support to other technicians.
+ Achieves expected productivity levels associated with assigned workload and level of experience.
+ Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads.
+ Able to work under minimal supervision.

Demonstrates Technical Expertise and Provides Special...

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