Field Service Technician II

Key Deliverables by Level

Field Services Technician I (Associate)

• Respond to IT service tickets using documented procedures and supervision
• Assist with workstation setups and peripheral connections
• Perform basic AV checks and room readiness tasks
• Support imaging and deployments under direction
• Maintain accurate ticket documentation in ITSM tools (e.g., ServiceNow)
• Follow proper inventory handling, tagging, and tracking
• Escalate unresolved issues appropriately
• Adhere to safety protocols and client‑specific guidelines

Field Services Technician II (Lead Single Man Sites)

• Independently manage onsite IT support at single‑person or lead‑assigned locations
• Serve as the primary contact for end‑user technical needs
• Own AV/conference room setup, maintenance, and issue resolution
• Execute full lifecycle support: imaging, deployment, rec...

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