Field Service Engineer

Responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction, and maintaining all equipment models specific to X-ray Systems, Mammography Systems, Image Guided Systems (IGS) or/and Bone Mineral Density (BMD).

• Maintain all models specific to the above listed modality in the assigned area.
• Perform total system level troubleshooting on complex multi-symptom problems.
• Maintain daily interface with doctors and technicians on equipment status issues, to ensure satisfaction of primary customers.
• Assist in Account Sales visits, help train others where necessary, and identify Sales opportunities and communicate them to account team.
• Assist in the growth and direction of business in geographic area.
• Responsible for Warranty and PMS contract cost control.

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