Field Service Engineer

Field Service Engineer

+ Perform maintenance activities as per vendor specifications on a variety of display products, servers, audio-video equipment, etc. that are part of the integrated solution.

+ Troubleshooting of the integrated solution as necessary, which includes addressing hardware (computers/servers, audio/video equipment)

+ Troubleshooting system configuration, network, and software/OS issues

+ Troubleshoot display equipment as needed, including interpreting error codes, determining cable vs. display issues, etc.

+ Documenting all customer issues for use by support staff and management

+ Travel up to 90-95% of the time

Qualifications:

+ Minimum 1 year of experience in a customer support/service environment preferred

+ CTS certification preferred

+ Network+ and/or Security+ preferred

+ Familiar with either NetSuite cloud applications or other similar CRM systems

+ Time ...

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