Field Service Engineer

Job Location: Johannesburg, South Africa

Workplace: Hybrid

Job Function: Services & Support

Your mission:

The Field Service Engineer provides technical support to all departments for an agreed range of Epson products including installation, troubleshooting, problem resolution, customer escalations and advice to customers to improve product performance and customer satisfaction. Where required due to local business structure or needs, provide some premarket development support.

What you will do:

• Provide advanced technical problem solving to end users, resellers, service Partners and the (outsourced) Helpdesk
• Escalate issues to 3rd level Technical Support team, as required
• Create training course content for maintenance and repair on current and new products for service partners. Deliver training courses on maintenance and repair of current and future products to service partners
• Undertake ...

Ready to Apply?

Submit your application today and join our talented team at Epson Middle East FZCO.