Field Service Engineer

Department: Technical Support Location: Burlington, ON, Canada

Responsibilities

Engage in implementation, documentation and deployment on the build out of both small and large scale IP Networks supporting broadcast infrastructures

Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance

Assess the customer’s application, troubleshoot and diagnose issues through research and/or re-creation to determine the root cause

Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear and professional manner

Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback to aid in design changes including customer “feature requests” to product managers

Support the development of product communications by generating or authori...

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