Field Service Dispatcher

Customer Service
Full Time
Position Description
As a Field Service Dispatcher, you will be responsible for dispatching Reynolds and Reynolds Field Service Technicians to customer sites when system problems occur. You will handle a high volume of calls from customers, technicians, and other Reynolds and Reynolds personnel who are reporting hardware problems with customer-owned equipment. Excellent verbal communication skills and the ability to interact well with others both in person and over the phone are essential for success in this role.

nIn addition, you will take parts and supply orders for all of our affiliate companies. This full-time position will also include ongoing departmental projects that may involve duties such as scanning and filing important customer paperwork and auditing parts and equipment orders.

nAll Dispatchers have paid, on-call responsibilities after normal business hours. On-call duty is approximately one week per month.

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Training
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