Field Engineer

• Plans customer installations by coordinating customer support logistics and site preparation.
• Installs company machines and systems ensuring customer acceptance is successfully completed in a timely manner.
• Trains customers on proper operation, programming, and maintenance of company machines and systems.
• Monitors customer's workflow, work methods, and processes.
• Makes operational or process recommendations to achieve optimal machine and systems performance.
• Services customer accounts.
• Performs preventative maintenance, machine and process audits, technical phone support and other routine services.
• Troubleshoots and resolves machine and system problems.
• Repairs, updates, and retrofits machines and systems with company hardware, spare parts, and software solutions.
• Submits reports on machine and system installations, warranty repairs, overall performance levels, problems, and product improvement ...

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