Field Collections Officer

Job Description

The Field Collection Collector is responsible for visiting clients to collect outstanding payments and ensure timely debt recovery. This role requires excellent communication skills, a strong sense of responsibility, and the ability to handle sensitive financial matters with discretion.

What you’ll need to bring to the role & Experian

• Visit clients to collect overdue payments and negotiate payment plans.

• Maintain accurate records of all collection activities and client interactions.

• Assess clients’ financial situations and provide appropriate solutions.

• Ensure compliance with all relevant laws and regulations during collection activities.

• Report regularly to the Collection Manager on progress and any issues encountered.

• Handle client inquiries and resolve disputes in a professional manner.

• Collaborate with the internal team to improve collection strategies and processes.

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