Field Application Specialist I

TERRITORIES: New York, New Jersey, Vermont, New Hampshire, Maine, Massachusettes, Rhode Island

The role of the Field Application Specialist I is to provide solution-oriented customer training, implementation, technical support, and troubleshooting remotely and at customer sites for bioMerieux Industrial Applications Food Safety and Quality product lines. This position is expected play a strong role in customer retention and loyalty. The Field Application Specialist I role facilitates teamwork and cooperation, contributes to efficiency and productivity, and fosters a positive work environment.
Primary Duties

+ Coordinate and provide customer product training, implementation support, ongoing technical support

+ Respond to customer needs and internal inquiries, including accurate documentation in CRM, meeting regulatory standards and requirements

+ Provide consistent follow-up to meet customer satisfaction and other key performance indicato...

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