Field Application Engineer

JD.COM Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Field Application Engineer

JD.COM invites you to apply for the Field Application Engineer role in Kuala Lumpur.

Key Responsibilities

• Customer Lifecycle Management: Lead end‑to‑end customer lifecycle operations by identifying needs, conducting periodic reviews, and diagnosing issues. Design and implement solutions to boost retention rates and foster long‑term partnerships.
• Operational Strategy Development & Execution: Analyze customer behavior and market trends to design tiered management frameworks. Develop targeted strategies and streamline service workflows to enhance engagement and conversion efficiency.
• Cross-Functional Collaboration & Optimization: Partner with product, merchandising, and supply chain teams to drive product iterations, solution deployment, and service standardization. Ensure seamless alignment to meet client needs and business object...

Ready to Apply?

Submit your application today and join our talented team at Confidential.