F&B Guest Services Officer

Food & Beverage Guest Services Officer

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Check the table setting, cleanliness and side station preparation as per work station assigned prior to start of operation hour on each meal period

• Greet and farewell guests in a friendly, courteous manner

• Offer menu options, offer menu advice and take orders

• Serve food in efficient manner

• Operate and use POS

• Look for ways to upsell and add value

• Act professionally when dealing with guest complaints or problems, and keep manager or immediate superior informed on all matters

• Accuracy in order taking, timeliness in pickup and delivery of menu items

• Cleanliness and work safety in food preparation and service areas

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