External- Hotel Exchange Support Advisor

**External
- Hotel Exchange Support Advisor**
**Department: Travel Services**
**Status: Non-Exempt**
**Grade**:
**Reports to: Cruise Supervisor**
**Duties and Responsibilities**
- Consults with appropriate departments or individuals for problem resolution.
- Resolves customer service issues at a supervisor authority level.
- Performs transactions in the Timeshare dedicated software.
- Provides information for Supervisor’s questions related to all of Interval’s websites.
- Acts as a liaison between the consumer and internal departments that interact with the Hotel program.
- Deliver service and support to end-users via the phone
- Interact with customers to provide and process information in response to different hotel programs.
- Research required information using available resources, and related systems
- Follow standard processes and procedures, T&C and Q&A
- Identify and escalate priority issues
- Accurately process and record call...

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