Export Customer Service (Air)

• Bachelor’s degree in Business, International Business, Logistics, or a related field.


• 1–3 years of experience in Air Export Customer Service.


• Proficient in both written and spoken English.


• Excellent interpersonal and communication skills.


• Strong problem-solving and negotiation abilities.

• Act as the main point of contact for customers and overseas teams regarding air export shipments.


• Obtain shipment approval (green light) from customers.


• Verify document accuracy and send pre-alerts to customers.


• Update customers on flight schedules in case of any changes.


• Manage daily assigned tasks and resolve issues related to air export shipments.


• Maintain strong relationships with customers and ensure high levels of satisfaction.

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