Expert Customer Quality Management

- Controls deployment of LEONI and customer quality strategies and drives quality actions

- Leads regular internal and external follow-up meetings and conducts regular customer and plant visits

- Ensures that actions are compliant with customer specific requirements (CSR)

- Manages customer interface for all quality matters

- Takes actions in close consultation with management to ensure customer satisfaction

- Follows up rework for customers (customer responsibility)

- Supports during pre-production and production

- Supports internal and customer audits

- Provides support for Q improvements

- Is responsible to determine and to negotiate LEONI liability in case of quality complaints (o-km, warranty)

- Supports in the determination and negotiation of LEONI's liability in the event of technical complaints (o-km, warranty)

- Supports by evaluating and negotiating project-specific requir...

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