Experienced Operations Customer Service

Job Description

• Communicate and build good rapport and relationship with customers, liners, co-loaders and agents.
• Organize workflow to meet the time frame requirement of each shipment and monitor daily shipment update on each shipment to update customers or agents timely & accurately.
• Monitor and manage all enquiries from customer or agent have been responded promptly and acted accordingly.
• Verify and monitor each job task to ensure that there is no overlooked-on shipment arrangement.
• Liaison with customers, agents, operations and service providers on all operational related matters.
• Monitor payment receive from customers and agents before shipment collection or release.
• Monitor shipment and any other related records has been maintained and updated accordingly.
• Accomplish department and organization mission and objective by completing related result as needed
• Perform any ad-hoc duties...

Ready to Apply?

Submit your application today and join our talented team at YQN Logistics.