Experienced Call Center Trainer

Position Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and cloud technology solutions to a variety of industries. Our contact centers combine on-site and remote agents powered by advanced technologies to enhance customer journeys and reduce costs.

We are hiring an Experienced Call Center Trainer to deliver high-impact training programs that prepare agents to succeed in a fast-paced environment. The trainer will play a key role in onboarding, upskilling, and supporting continuous learning across multiple client campaigns.

Position Responsibilities

• Facilitate new hire training, soft skills, product/process, and systems training.
• Design and update training materials, manuals, and e-learning content.
• Conduct training needs as...

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Submit your application today and join our talented team at Mass Markets.