Executive / Sr. Executive – IT Support

• Coordinate for IT support calls to resident engineers based on priority (Hardware / Software Calls) lead and manage IT support team to ensure quality service delivery.
• Monitoring of PAV activities.
• Oversee IT asset management, including stock management and the issuance of IT assets to bank officers.
• Coordinate for e-waste disposal with branch officials and support.
• Collaborate with the security team for the enabling or deletion of host ID. Coordinate with the NAC (Network Access Control) team to coordinate IP unlock & whitelisting requests.
• Collaborate with ITD (Information Technology Department) for the successful opening of new branches and branch shifting.
• Coordinate with the network team during branch shutdowns to enable necessary processes.
• Collaborate with network ITD for the arrangement of IT equipment during shutdowns.
• Co-ordinate with L2 teams on escalated calls.
• Co-ordinate with Bank’s ITD for se...

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