Executive - Maintenance

Customer relationship management

• Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc)

• Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification.

• Accountable for maintaining excellent relationships with the customers, the contact person and end-users presents on site, by applying the Ambassador attitude.

• Accountable for equipment safety and performance

• Accountable for managing the site environment during service operations

• Accountable for identifying site risk, and communicate them to his supervisor

• Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure

• Accountable for identifying “unplanned” service repairs based on...

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