Executive I - Credit Control (Recovery)

Tenant Aging Management

• Monitor and manage tenant aging reports on a daily / weekly basis.
• Identify overdue accounts and categorize according to aging buckets (30/60/90 days).
• Highlight high-risk accounts to management promptly.

2. Debt Recovery & Collection

• Perform reminder calls, emails, and follow-ups for overdue payments.
• Issue reminder letters, demand letters, and notices of default.
• Arrange meetings with tenants facing financial difficulties.
• Negotiate repayment plans (subject to management approval).
• Ensure prompt follow-up on habitually owing tenant

3. Internal Coordination

Work closely with:

• Billing Team (for accurate invoicing)
• Leasing Team (tenant performance & occupancy cost)
• Mall Operations (enforcement action)
• Legal team (if litigation required)
• Participate in tenant performance re...

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