Executive - Customer Service

United Arab Emirates - Customer Service & Documentation – Executive - Customer Service / Full Time

Job title
Executive – Customer Service (SOC)

Job purpose

The primary role of the Executive – Customer Service (SOC) is to effectively handle the front facing end to end activities of the sale and all the relevant interactions/ correspondence with customers/ internal stakeholders relating to booking release, invoicing, status etc.

Main tasks and responsibilities

Customer Relations

• Booking co-ordination with the customer for booking and booking related queries.
• Co-ordination with customers & operation team and follow up with them until the containers is loaded & discharge at destination.
• Haz, Flexi, Special cargo (OOG) approval follow up with the Dg desk with all slot operators.
• Co-ordination with customers and Ops Team for issuing forms and for after cut-off Via permission & all te...

Ready to Apply?

Submit your application today and join our talented team at Sea-lead.