Executive, Contact Centre

Prudential plc

📍 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 💼 Full-time 🕒 Posted June 30, 2026

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Job Description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Job Purpose:
The incumbent is responsible to provide an efficient and a high quality telephone servicing facility to customers (agents and policyholders) by meeting and exceeding their expectation. To achieve the following Key Performance Indicators (KPI) as a team:
Financial – Ensure the team achieves Service Level Agreements (SLA) and maintain cost effective management.
Customer – Plan and organize Contact Center (CC) activities to meet and exceed customer standards and expectations.
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Job Details

Location Kuala Lumpur, Federal Territory of Kuala Lumpur
Job Type Full-time
Category Information and Record Clerks
Posted Date June 30, 2026
Application Deadline August 09, 2026