Executive - Business Channels (Operations & Customer Service)

Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;

Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops; 

Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;

Perform Meeter-Greeter/Navigator role on rotational basis / as applicable;

Assist in calling up customers for service / sales interactions;

Step out of the branch to meet customers for service / sales discussions occasionally / as applicable;

Support Bank’s Digit...