Executive, Account Management

• 100% client retention and renewal of all assigned clients
• Upsell/ Cross-sell and secure business referrals from new & existing clients
• Grow Gross Profit, EBITDA & Net Profit of assigned portfolio

• Support the Manager, Account Manager to establish and continuously enhance key relationships with assigned clients
• Resolve issues to achieve customer satisfaction
• Act as single point of contact for all client issues (Private Banking Experience)

• Quarterly/ 6-monthly review meetings with clients
• Demonstrate our ability to provide Service Quality, Clinical Quality and Financial Quality
• Showcase and highlight the value created for the client in terms of
• Claims savings (Overall and Utilisation per member per year)
• Service Level Agreeme...

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