EVERGREEN Talent Pool KZN _ Scottburgh Mall Node (Evergreen)

Job Description – Talent Pool Advert. We are looking for candidates that reside near the following branches: Scottburgh, Umzimto, Umkomaas. The role is part of FNB Points of Presence.

Responsibilities

• Provide a positive customer experience by being helpful, sensitive to customer needs, and providing product solutions.
• Direct customers to the correct channel (eChannels and Self Service) while adhering to policy and process.
• Connect with customers, converse in a way that they fully understand, and provide helpful solutions and products based on their needs.
• Adhere to the Treating Customer Fairly (TCF) principles and all applicable policy and procedures.
• Identify and sell or cross‑sell products aligned to customer needs, maximise channel optimisation opportunities, and support cost containment.
• Optimise every customer interaction to migrate or convert customers to eChannels or encourage the use of digit...

Ready to Apply?

Submit your application today and join our talented team at FirstRand Bank Limited.