EUC Engineer

EUC Engineer (IT Remote Support)

• Work location: Paya lebar
• Work hours: 8am to 5pm

Responsibilities:

• Provide on-site L1/L2 Remote Support for all end-user hardware, including desktops, laptops, mobile devices, printers, MFDs, and VC equipment.
• Support all specified software, including:
• Microsoft Windows OS and M365 (Office, Teams, Teams Voice).
• Specialized CAD/Engineering applications (Autodesk, Bentley, etc.).
• Standard browsers and web-based business applications.
• Troubleshoot and resolve user incidents (hardware, software, connectivity) with a strong focus on achieving the 80% FCR target.
• Fulfill service requests (e.g., new user setup, software installation, hardware moves) accurately and efficiently.
• Meticulously log all incidents and requests in the ITSM tool (ManageEngine ServiceDesk Plus), ensuring all actions are tracked to meet P1/P2/P3 SLAs.
• Perform automate...

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