EU Cx Manager

About the role

As CX Manager, you will be the senior operational presence on the ground at your Arcavindi CX site. This is a newly created role that sits at the heart of how we scale our European operation. You will own site performance, lead a team of Team Leaders, drive quality and customer satisfaction, and build the kind of environment where people do their best work.

Department

Customer Experience

Location

Trimble Offices, Morley

Getting Started

• Learn our systems, tools, markets, and the way the CX operation runs day to day.
• Build strong working relationships with your Team Leaders, agents, and key stakeholders across the business.
• Understand your site's performance baseline and identify the most important areas to focus on first.

Establishing Your Impact

• Take full ownership of daily site performance – contact handling, quality, attendance, and team output.
• Wo...

Ready to Apply?

Submit your application today and join our talented team at arcavindi.