ETIC, ITSM Architect (ManageEngine)- Manager

PwC

📍 Cairo, Cairo Governorate, Egypt 💼 Full-time 🕒 Posted February 21, 2026

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Job Description

Description
 & SummaryLead the design, implementation, and optimization of the SaaS ITSM platform using ManageEngine ServiceDesk Plus Cloud, ensuring alignment with IT governance and ITIL best practices. Own integrations, automation, reporting, and adoption across ITSM and ITAM domains.Key Responsibilities
Architect and implement ServiceDesk Plus Cloud (Enterprise), including Service Catalog, Incident, Request, Change, Problem, Release, and SLA frameworks.
Design CMDB and Asset Management; integrate Endpoint Central Cloud for discovery, patching, and software license management when required.
Build no-code/low-code workflows, approvals, automations, and orchestration runbooks (onboarding/offboarding, access, common IT tasks).
Enable AI capabilities (Zia) for virtual agent, auto-classification, solution suggestions, and knowledge surfacing.
Integrate with Entra ID for SSO and user provisioning; connect Microsoft 365, T...
            

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Job Details

Location Cairo, Cairo Governorate
Job Type Full-time
Category Computer Occupations
Posted Date February 21, 2026
Application Deadline April 02, 2026