Estágio em Suporte Técnico de Telecomunicações

At IG Networks (telecommunications), we work in a global, multicultural, remote-first environment. We’re looking for an TSC Intern based in Curitiba (Brazil) to join our Operations team and help deliver high-quality connectivity solutions. Key responsibilities Technical Solutions: Support solution architects throughout different project stages, contributing to technical definitions and basic solution designs for clients. Incident Management: Assist in triaging and tracking service failure tickets, ensuring organized and timely support. Ticketing Operations: Support the opening, updating, and monitoring of technical tickets within internal systems. Monitoring & Maintenance: Assist in system and alarm monitoring, as well as coordinating maintenance windows. Provider Coordination: Support the engagement and follow-up of service providers and field technicians. Project Documentation: Contribute to organizing records, maintaining technical documentation, and updating project information in...

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