Escalations Representative - Legal Services

**About this role:**

Wells Fargo is seeking an Escalations Representative to join as part of Global Operations. Learn more about the career areas and lines of business at wellsfargojobs.com (https://www.wellsfargojobs.com/career-areas/) .

**In this role, you will:**

+ Support internal and external customers with inquiries and complaints regarding financial products and services
+ Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online
+ Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards
+ Receive direction from supervisors, and escalate non-routine client concerns to more experienced individuals
+ Interact with ...

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