Escalation Manager

Job Description –Support Staff (Ops / Governance Roles)

Role Title: Support Staff ( Team Manager / Ops Manager/Escalation Manager)

Service Line: Managed Services

Role Type: Non‑Agent / Operations & Governance

Shift: As per role (24x7 for Ops‑critical roles)

Location: Chennai/Gandhinagar India

Role Summary

Support Staff roles ensure operational excellence, governance, quality, workforce adherence, training, and performance management across Service Desk operations supporting GCP, GWS, and Billing services.

Experience & Qualifications

• 4–12 years of relevant experience (depending on role: Team Manager / Ops Manager/Escalation Manager )
• Experience supporting IT / Cloud / Managed Services environments
• Google Cloud...

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