Epic Willow Analyst

Job Description
Position Overview
Optum is seeking an Epic Willow Inpatient Analyst to support pharmacy operations within a large healthcare environment. This role will focus on application maintenance, incident management, and ongoing optimization of inpatient pharmacy workflows. The ideal candidate has hands-on experience supporting Epic Willow builds, upgrades, and troubleshooting in a production environment.

Key Responsibilities
Core Analyst Responsibilities:
 • Manage and complete SRS requests including intake, triage, and build work (primarily SER updates)
 • Provide incident management support by troubleshooting and resolving issues across Epic Willow Inpatient workflows
 • Support enhancement requests including analysis, build, testing, and migration to production
 • Assist with day-to-day ticketing and operational support for pharmacy systems
Pharmacy & Clinical Support:
 • Perform medication build and maintenance, including:
  ○ New medi...

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