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EOI- Customer Support Centre Operator

Ventia
📍 North Sydney, New South Wales, Australia 💼 Full-time 🕒 Posted March 02, 2026
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Job Description

As a Customer Support Centre Operator, you will play a key role in providing high-quality, responsive, and efficient support services to Defence personnel. Reporting to the Customer Operations Centre Manager, you’ll manage data, resolve queries, and ensure compliance with Defence policies, contributing to operational excellence across the national service delivery network. This role will ideally be based in Sydney, however consideration will be given to other locations.

Key Responsibilities

  • Provide customer support via online ordering systems, voice channels, and self-service ticketing.

  • Manage data across Ventia and Defence systems including inventory tracking, procurement, and distribution.

  • Administer user access, reset passwords, and verify online orders.

  • Conduct reporting and participate in User Acceptance Testing (UAT).

  • Ensure compliance with contract terms and Defence policies.

  • Support national ope...

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    Job Details

    • Location North Sydney, New South Wales
    • Job Type Full-time
    • Category Information and Record Clerks
    • Posted Date March 02, 2026
    • Application Deadline April 11, 2026