Entrepreneur in Residence - Customer Success & Experience, Venture Builder

The region's most trusted online shopping destination for mothers. Built by parents, for parents.

Role Overview:

Build and scale Mumzworld's AI-native customer engine from the ground up.

Mumzworld is hiring an Entrepreneur in Residence to design, build, and scale our Customer Success and Customer Experience function as an AI-native operation from day one. This is a builder's seat, not a steward's. You will treat CS and CXP as a venture inside the business: define the operating model, stand up the teams and tooling, prove the unit economics, and scale across markets, languages, and channels.

The role has three core pillars:

Customer Service Operations:

Run the customer service machine with excellence, efficiency, quality, cost discipline, and strong KPI ownership.

Custome...