ENR Operations Manager

Relationship Management and Service Level Management : 

Provide customers a single point of local contact for operations and drive customer service and KPI compliance. Supplement the formal call out mechanism of logging support requests via the Asia Pacific System Support Centre (APSSC) or Melbourne Network & Security Operations Centre (NSOC).

Drive regular service reviews and other forums to ensure that operational services and issues are managed successfully.

Own and resolve operational issues, including Incident reports and follow up action items, both internally and externally, including conducting customer briefings.

Analyse data to assess and improve the service quality being provided.

Scope Management:

Manage and maintain operational services scope as per the contracts

Ensure customers understand their obl...