Enquiry Line Support Officer (HC) Fixed Term

Amana Living

📍 Australia, Western Australia, Australia 💼 Full-time 🕒 Posted June 18, 2026

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Job Description

About the Role
As an Enquiry Line Support Officer, you will play a vital role in supporting our scheduling team by handling a variety of calls on our Home Care Enquiry Line. You'll assist Community Support Workers (CSWs) with client issues, scheduling changes, procedural matters, and system-related questions. This role also includes providing an after-hours service from 6.00am to 8.30am. Your exceptional communication skills and positive attitude will ensure every interaction is a positive experience for our clients and CSWs. Community Support Workers encouraged to Apply. Please note this is a full time role fixed term contract.

Key Responsibilities
Exceptional Communication: Answer calls on the Enquiry Line with a positive attitude, providing guidance, support, and exceptional customer service.

Problem-Solving: Assist with troubleshooting ComCare issues, escalating as necessary through appropriate channels.

Incident Mana...
            

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Job Details

Location Australia, Western Australia
Job Type Full-time
Category Information and Record Clerks
Posted Date June 18, 2026
Application Deadline July 28, 2026