Engineer - Support

Wesco

📍 Lichfield, England, United Kingdom 💼 Full time 🕒 Posted June 23, 2026

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Job Description

As an Engineer – Support, you will provide ongoing managed service support to end user customers. You will be responsible for application and network infrastructure support. You will handle support cases, including troubleshooting of ethernet networking problems in accordance with Service Level Agreements (SLA).
Responsibilities:
Develop customer-facing and internal documentation on best practices, troubleshooting flowcharts, training materials and FAQs to ensure consistent customer experience. 
Communicates with engineering, applications engineering, technical services, and quality assurance divisions of any problems, software bugs or emerging customer needs.
Delivers an exceptional customer service providing infrastructure support.
Handles incoming support cases, including troubleshooting of complex audio, video, and ethernet networking problems.
Evaluates, identifies, and replicates issues and follows an escalation process ...
            

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Job Details

Location Lichfield, England
Job Type Full time
Category Computer Occupations
Posted Date June 23, 2026
Application Deadline August 02, 2026