Engineer: Quality at MTN GlobalConnect

Confidential

📍 Ghana, Ghana, Ghana 💼 Full-Time 🕒 Posted March 01, 2026

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Job Description

Mission/Core purpose of the Job

The role will be responsible for the development and implementation of the Quality reporting analysis processes and standardization for GlobalConnect, regular reporting and analysis across the L1 and L2 support.

Generate Service Improvement plans to increase customer satisfaction.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)

The quality engineer will be accountable to achieve the following objectives:
Review customer experience holistically across engagement areas

Identify, own service improvement initiatives and drive to conclusion

Sample monitoring support calls for improvement initative.

Coordinate with Support Managers to drive internal service improvement initiatives including measurement of improvement as well as identifying key areas for improvement and consistent monitoring to ensure improvement areas h...

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Job Details

Location Ghana, Ghana
Job Type Full-Time
Category Computer Occupations
Posted Date March 01, 2026
Application Deadline April 10, 2026