Engineer Information Technology

• Manage eArchive incidents and service requests, including ticketcategorization, prioritization, investigation, issue resolution, and communication with relevant parties
• Handle user management such as security, access control, and permission administration
• Perform problem management by conducting preliminary investigations and coordinating with 3rd‑level support and application owners forsolutions or workarounds
• Perform quality assurance testing for systems and applications, including bug fixes, patches, enhancements, and change requests
• Carry out reporting tasks, create documentation and trainingmaterials, and provide user training and application demonstrations
• Ensure high system stability and performance by effectively administering the Saperion and InfoArchive platforms and optimizing integrations with servers, systems, and databases
• Improve system reliability thro...

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