Engineer II - Email Technologies

SUMMARY/JOB PURPOSE
The Engineer II - Client Technology provides advanced engineering support across a broad range of technologies and platforms. This role plays a critical part in anticipating and resolving escalated technical issues and ensuring the reliability and performance of end-user technologies.

ESSENTIAL DUTIES/RESPONSIBILITIES:

Product Development & Delivery:

• Diagnose and resolve complex hardware, software, and application issues, ensuring minimal disruption to business operations

• Proactively ensure user devices are secure, compliant, and performing efficiently, regularly coordinating upgrades, patches and refreshes

• Leverage diagnostic tools, monitoring platforms and system logs to identify and troubleshoot issues

• Engineer, analyze, configure, implement, and maintain technology tools and solutions

Stakeholder Management & Cross-Functio...