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Engineer: 3rd Party Reporting and Performance at MTN GlobalConnect

Confidential
📍 Ghana, Ghana, Ghana 💼 Full-Time 🕒 Posted March 02, 2026
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Job Description

Mission/ Core purpose of the Job


The role will be responsible for the development and implementation of the 3rd Party reporting processes and standardization for GlobalConnect, providing Service Consultants and Vendor Management with regular reporting and analysis.


Understand 3rd Party contractual obligations, SLA and Vendor Managements requirements and participate in cross functional teams for analysis of issues.


Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)


The 3rd Party reporting and Performance will be accountable to achieve the following objectives:

  • Produce monthly SLA reports intended for Vendor Management and Service Consultants. as directed and required,

  • Identify, service improvement initiatives with defined and measurable KPI’s.

  • Develop, enhance customer dashboards and automated reports.

  • Engage with BI team to drive automation...

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    Job Details

    • Location Ghana, Ghana
    • Job Type Full-Time
    • Category Computer Occupations
    • Posted Date March 02, 2026
    • Application Deadline April 11, 2026