End User Technician

Description We are looking for an End User Technician to provide dependable desktop and end-user support for a dynamic workplace. This Long-term Contract position is ideal for a service-focused IT specialist who can resolve technical issues efficiently while delivering a positive support experience. The role involves hands-on assistance with user devices, core Microsoft environments, and ticket-driven support activities across a range of day-to-day operational needs.

Responsibilities:
• Deliver front-line technical support for employees by diagnosing and resolving hardware, software, and access-related issues in a timely manner.
• Manage and update service requests through the ticketing system, ensuring accurate documentation, clear communication, and proper follow-up.
• Provide hands-on support for desktops, laptops, peripherals, and other end-user equipment, including setup, maintenance, and basic repair tasks.
• Assist with user account administration and access...

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