End User Support Specialist

Service Area High Level Scope Sub Scope LSS - Local Site Support User On Prem IT support • Desktop, laptop, and peripheral basic troubleshooting (Windows, macOS, Linux OS, printers, mobile phones etc.) • Provisioning and deprovisioning of corporate devices (laptops, phones) • Replace broken devices with temporary devices in accordance with Ericsson’s processes • Provide technical guidance to end users for day-to-day IT issues within the office environment • Coordinate with L2 teams when troubleshooting (examples L2 : end user computing team, EMM). Office IT Infrastructure Support • Perform on office infra basic troubleshooting, installation, or maintenance for EIT services(printing, connectivity, platform, voice ) • Install, test, and remove basic network devices such as switches, routers, and access points - this includes Support for Site/CORE Equipment inside office example but not limited : Out of band, FW, NAC, DNS, Secnet • Network connectivity basic troubleshooting (example : Wi-...

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