End User Support Engineer

This role is a 12 month FTC within the End User Support department, delivering excellence in IT support to internal customers in Sydney and London.

Role and Responsibilities

• Provide 1st and 2nd line End User support services to internal customer base.
• Ensure all laptops and desktops are always built and ready for deployment.
• Manage the flow of work coming into the team, take ownership of issues, escalating to 3rd line where necessary.
• Provide initial point of contact support to end users, including guidance, training, and advice where applicable.
• Onboard new staff and exit leavers professionally and timely.
• Provide AV support for Video Conferencing suites.
• Support remote end users.
• Manage customer expectations and provide regular updates.
• Maintain a positive approach to challenges and provide open and honest feedback, aiming to continually improve service.
• Deliver tasks to a high...

Ready to Apply?

Submit your application today and join our talented team at CMC Markets.