End User Support Analyst

Description
We are looking for an End User Support Analyst to provide hands-on technical assistance for employees in Westwood, Massachusetts. This position supports day-to-day end user needs across hardware, software, and Microsoft 365 tools while helping maintain a reliable and productive workplace technology environment. The role is fully onsite and is well suited for someone who enjoys resolving issues directly with internal users and managing support activities in a fast-paced office setting.


Responsibilities:

+ Deliver in-person and remote technical support for employees, addressing workstation, software, and access-related issues in a timely manner.

+ Troubleshoot problems involving Windows systems, Microsoft 365 applications, and general desktop functionality to restore normal operations quickly.

+ Manage incoming service requests, document resolutions, and keep ticket activity organized to ensure clear communication and follow-throu...

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