Employer Support Specialist

AU017 Mercer Outsourcing (Australia) Pty Ltd

📍 Adelaide, South Australia, Australia 💼 Full time 🕒 Posted June 22, 2026

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Job Description

Description:
We are seeking a talented individual to join our Administration Operations team at Mercer. This role will be based in Melbourne, Sydney, or Adelaide. This is a hybrid role that has a requirement of working at least three days a week in the office.
The Employer Support Specialist is essential in enhancing and executing the customer experience by managing all employer enquiries from start to finish with expertise and precision. You will serve as a vital intermediary between employers and various departments, tackling complex employer transaction issues, driving process improvements, and providing comprehensive education to employers to ensure satisfaction and efficiency.
We will count on you to: 
Ensure customers are the focus of every transaction and interaction, proactively creating the easiest experience for them. 
Provide exceptional service by responding accurately to calls and written...
            

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Job Details

Location Adelaide, South Australia
Job Type Full time
Category Information and Record Clerks
Posted Date June 22, 2026
Application Deadline August 01, 2026