Employee Service Manager, APAC

• 8+ years of HR experience, including shared services or HR operations leadership
• Experience **managing teams across multiple APAC countries **
• Experience leading service delivery in a high-volume, process-driven environment
• Hands-on experience with HR systems (SuccessFactors preferred) and case management tools (ServiceNow preferred)
• Experience managing service delivery metrics (SLAs, KPIs, case quality)
• Strong understanding of **HR operations and regional compliance considerations **
• Experience supporting scaling or transformation of shared services operations (preferred)
• Experience working across diverse regulatory environments (e.g., India, China) (preferred)
• Experience supporting adoption of automation or technology solutions (preferred)
• Proficiency in Microsoft 365, particularly Excel (preferred)

Ready to Apply?

Submit your application today and join our talented team at IGT.