Empathetic Helpline Advisor - Safeguarding & Signposting

Morgan Jones Recruitment
📍 dover, england, United-Kingdom 💼 Full-time 🕒 Posted June 21, 2026

Job Description

Morgan Jones Recruitment is seeking a Helpline Advisor to serve as the first point of contact for callers, providing essential guidance and support. The role includes handling inbound calls, escalating safeguarding issues, and maintaining service KPIs.

Ideal candidates will have prior experience in customer service, possess strong verbal communication skills, and demonstrate a high level of attention to detail. The position offers a hybrid working model after 3 months, a competitive salary starting at £26,739, and various employee benefits.

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Job Details

  • Location dover, england
  • Job Type Full-time
  • Category Other
  • Posted Date June 21, 2026
  • Application Deadline July 31, 2026